Our return policy lasts 14 business days. If 14 business days have gone by since you received the item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the original condition that you received it. It must also be in the original packaging. The item will will be inspected upon our receipt to ensure it is unaltered. If the item is found to be altered in any way, it will be returned to you at your expense and no refund will be made.
To complete your return, we require that you contact us prior to sending the return for proper instructions. You may contact us at:
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Mail
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Couleurs Jewelry and Gemstones, LLC
20070 Ashbrook Commons Plaza
Suite 191
Ashburn, VA 20147
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Email
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returns@couleursjewelry.com
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Phone
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571 510 3850
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Return Shipping
To return your product and unless told otherwise, you should mail your product to:
Couleurs Jewelry and Gemstones, LLC
20070 Ashbrook Commons Plaza
Suite 191
Ashburn, VA 20147
Please return the item using "Signature Confirmation Upon Delivery Required".
We suggest that you insure the shipment for its purchase price since we are not liable if your return is lost or stolen in transmit from you to us.
You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@couleursjewelry.com.
